Privacy Policy

Last Updated: May 2026

At MemoriOS Ltd ("we", "our", "us"), we believe that your memories belong to you. We have engineered our hardware and software from the ground up to ensure your absolute privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (memorios.co.uk) and purchase our products.

The MemoriOS Hardware Guarantee

We do not collect, view, store, or process your personal photos. All media uploaded to a MemoriOS device is stored locally on the internal hardware inside your home. The remote tunneling feature acts strictly as an encrypted pass-through. We do not have access to your device, your galleries, or your screen.

1. Information We Collect

While we do not collect data from the physical photo frame, we do collect standard e-commerce data when you interact with our website to fulfill your orders:

Identity & Contact Data: Name, billing address, delivery address, email address, and phone number.
Financial Data: Payment card details are collected directly by our secure third-party payment processors (e.g., Stripe). We do not store your full credit card information on our servers.
Technical Data: IP address, browser type and version, time zone setting, and operating system used to access our storefront.

2. How We Use Your Data

Under UK GDPR, we will only use your personal data when the law allows us to. Most commonly, we use your data to:

Process and deliver your order, including managing payments and providing shipping updates.
Provide customer support, warranty fulfillment, and technical troubleshooting.
Send you important updates about your order or critical security updates for your device.

3. Third-Party Services

To provide our services, we utilize industry-leading third-party partners. We only share the absolute minimum data required for them to perform their function:

Payment Processors: To securely handle your financial transactions during pre-order or purchase.
Couriers & Logistics: To deliver the physical product to your address.
Cloudflare Inc: We utilize Cloudflare Zero Trust to provide the secure https:// tunneling feature for your frame. This service encrypts the connection between your mobile device and your frame. Cloudflare does not store your photos.

4. Data Security & Retention

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or tax requirements.

5. Your Legal Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have rights relating to your personal data, including the right to:

Request access to your personal data.
Request correction of the personal data that we hold about you.
Request erasure of your personal data (the "right to be forgotten").
Object to processing of your personal data.
Request the transfer of your personal data to you or to a third party.

6. Cookies

Our storefront uses minimal cookies to enable basic e-commerce functionality (like keeping items in your shopping cart) and to understand how visitors interact with our site. You can set your browser to refuse all or some browser cookies.

Note: The separate MemoriOS web-dashboard (accessed via the physical frame's QR code) uses strictly necessary, cryptographic session cookies to securely authorize your mobile device. These cookies do not track your activity across the internet.

7. Contact Us

If you have any questions about this Privacy Policy, your data, or if you wish to exercise any of your legal rights, please contact our Data Privacy team at:

Email: privacy@memorios.co.uk
Company Registration: [Insert UK Company Number]
Address: [Insert Registered UK Address]